Helpware is a business process outsourcing company headquartered in Lexington, Kentucky. It provides outsourced customer operations and support services for technology, e-commerce, and service businesses, structured as managed delivery teams.
Services
Offerings include customer and technical support programs as well as operational support for back-office workflows, typically aligned to client tooling, playbooks, and performance metrics.
Footprint
Helpware lists multiple delivery locations internationally, supporting multi-market programs and around-the-clock coverage where required.