Global Bilgi is a prominent Turkish business process outsourcing (BPO) company, founded in 1999 as a Turkcell subsidiary. It has evolved into one of Türkiye's largest integrated customer contact centers and BPO providers. The company delivers comprehensive services to enhance customer interactions and streamline operations for clients across telecommunications, finance, retail, and public sectors, leveraging advanced technology and a significant workforce.

Core Services

Global Bilgi offers extensive omnichannel customer support, including call center operations, live chat, and social media management. They also provide technical support services and back-office BPO solutions like data entry and document processing. Sales support and lead generation are also key offerings, helping clients expand market reach.

Technology and Leadership

Committed to innovation, Global Bilgi integrates advanced technologies like analytics, AI, and automation to enhance efficiency and personalize experiences. Their robust infrastructure ensures secure and compliant operations. This continuous adaptation solidifies Global Bilgi's position as a market leader in the Turkish BPO sector, driving digital transformation for its diverse client base.