ServiceNow, Inc. is a U.S. enterprise software company that provides a cloud platform for workflow automation, service management, and AI-enabled operations. Its ServiceNow AI Platform (Now Platform) is used to digitize and orchestrate work across IT, employee, customer, and industry workflows, combining low-code development, integration, automation, analytics, and governance in a single system of action.

Platform and products

Core suites include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Customer Service Management (CSM), HR Service Delivery (HRSD), Field Service Management, Security Operations (SecOps), and Integrated Risk Management (IRM/GRC). Platform capabilities include App Engine, Integration Hub, Workflow Data Fabric, Automation Engine (incl. RPA), and Now Assist (GenAI) for tasks like content generation, search summaries, and code/flow generation.